Privacy Policy

1. Introduction

National Cement Company Limited ("Simba Cement", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We are committed to complying with the Kenya Data Protection Act, 2019 and other applicable data protection laws and regulations.

2. Information We Collect

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when you:

• Register on our website
• Place an order for our products
• Fill out a contact form or request a quote
• Subscribe to our newsletter
• Participate in surveys or promotions
• Contact our customer support

The personal information we may collect includes:

• Name, email address, phone number, and mailing address
• Company name and job title (for business customers)
• Payment information (processed securely through third-party providers)
• Communication preferences and feedback

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address, browser type, operating system, and device information
• Pages viewed, time spent on pages, and navigation patterns
• Referring website addresses and search terms used to find our site

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• Order Processing: To process and fulfill your orders, including shipping and payment processing
• Customer Service: To respond to your inquiries, provide technical support, and address your concerns
• Marketing Communications: To send you promotional materials, product updates, and special offers (you may opt out at any time)
• Website Improvement: To analyze usage trends, improve website functionality, and enhance user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraudulent, unauthorized, or illegal activities

4. Legal Basis for Processing (For GDPR Purposes)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Contract Performance: To fulfill our obligations under contracts with you (e.g., processing orders)
• Legitimate Interests: To improve our services, prevent fraud, and enhance security
• Consent: Where you have given explicit consent for specific purposes (e.g., marketing communications)
• Legal Obligations: To comply with applicable laws and regulations

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist us in operating our website, processing payments, delivering orders, and providing services (e.g., shipping carriers, payment processors)
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
• Legal Requirements: When required by law, court order, or governmental regulation
• Protection of Rights: To protect our rights, property, safety, or the rights of others

We require all third-party service providers to maintain the confidentiality of your information and to use it only for the purposes for which we disclose it to them.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files placed on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Necessary for website functionality (e.g., shopping cart, login)
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: Deliver relevant advertisements based on your interests

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments and vulnerability scanning
• Access controls and employee training on data protection
• Secure storage systems and firewalls

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal exceptions)
• Restriction: Request restriction of processing of your information
• Portability: Request transfer of your information to another organization
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at privacy@nccke.com. We will respond to your request within 30 days.

10. Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: